Policies for Estrella the Fashion Guru

Welcome to Estrella the Fashion Guru! We value your trust and strive to provide an exceptional shopping experience. Below are our comprehensive policies to ensure clarity and transparency.

1. Return & Refund Policy

We want you to be satisfied with your purchase. If you’re not completely happy, here’s how we can help:

Eligibility for Returns

  • Items can be returned within 7 days of receipt.
  • Items must be unused, unworn, and in their original condition.
  • All original tags, labels, and packaging must be intact.
  • Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

  • Sale or clearance items.
  • Customized or personalized items.
  • Intimate or hygienic products such as lingerie, swimsuits, or earrings.

Return Process

  1. Email us at estrellathefashion@gmail.com to initiate the return.
  2. Once approved, ship the item back to the provided address using a trackable method.
  3. Return Shipping Costs: The purchaser is responsible for all return shipping costs unless the return is due to a defective or incorrect item.
  4. Refunds will be issued to your original payment method within 7-15 business days of receipt and inspection.

Exchanges

For defective or damaged items, contact us within 7 days of delivery for a replacement or exchange.

2. Shipping Policy

We ship worldwide and aim to deliver your items promptly and securely.

Processing Time

Orders are processed within 1-3 business days.

Shipping Times & Costs

  • Domestic Shipping: 5-7 business days.
  • International Shipping: 10-20 business days, depending on location.
  • Shipping costs are calculated at checkout based on weight and destination.

Tracking

You will receive a tracking number once your order is shipped.

Customs & Duties

International orders may be subject to customs duties or taxes. Customers are responsible for these fees.

3. Privacy Policy

Your privacy is important to us.

Information We Collect

  • Personal information such as name, email address, and shipping address.
  • Payment information (processed securely via third-party providers).
  • Browsing behavior for personalized recommendations.

How We Use Your Information

  • To process orders and payments.
  • To send updates, promotions, or newsletters (with your consent).
  • To improve our website and customer experience.

Sharing Information with Third Parties

We may share your personal information with trusted third parties to fulfill essential services, such as:

  • Shipping and Delivery: To ensure your orders reach you on time.
  • Payment Processors: To securely handle your transactions.

We only share information necessary to complete these services and do not sell your personal data to any third parties.

4. Terms of Service

Eligibility

By shopping with us, you confirm that you are at least 18 years old or have parental consent.

Order Acceptance

We reserve the right to cancel orders due to pricing errors, product availability, or suspected fraudulent activity.

Limitation of Liability

Estrella the Fashion Guru is not liable for delays, lost shipments, or damages caused by third-party carriers.

Changes to Policies

We may update our policies at any time. Changes will be reflected on this page.

Contact Us

For questions or assistance, please reach out to:

Email: estrellathefashion@gmail.com

Thank you for choosing Estrella the Fashion Guru! We appreciate your support.

Share this: